REFUND POLICY
ANNA FOR CREATORSEffective Date: January 23, 20261. INTRODUCTIONThis Refund Policy explains our policies regarding purchases, credits, refunds, and the auto-refill feature for ANNA for Creators ("Service"), operated by Sayvon Limited ("Company," "we," "us," or "our"), a company incorporated in Hong Kong (CR No. 79635357).
By purchasing credits or enabling auto-refill, you acknowledge that you have read and agree to this Refund Policy.
2. CREDITS SYSTEM2.1 Credit PurchasesCredits are the units of value used to access Service features, including AI-assisted Scripts and Chats interactions. Credits are available for purchase through our platform via CCBill, our authorized payment processor.
2.2 Credit Validity and ExpirationIMPORTANT: All purchased credits are valid for sixty (60) days from the date of purchase. Unused credits expire automatically at the end of this 60-day period and cannot be recovered, refunded, or reinstated.
Credits are consumed on a "First-In, First-Out" (FIFO) basis, meaning older credits are used before newer credits. You can view your current credit balance and expiration dates in your account dashboard.
3. AUTO-REFILL FEATURE3.1 Auto-Refill FunctionalityThe Auto-Refill feature is an optional service designed to ensure uninterrupted access to your AI-assisted Scripts and Chats. When enabled, your account will be automatically charged when your credit balance reaches a specified threshold.
3.2 Auto-Refill TriggerAUTOMATIC CHARGE TRIGGER: When Auto-Refill is enabled, your saved payment method will be automatically charged $500.00 USD for a new pack of 5,000 credits when your credit balance drops to 200 credits or below. This charge occurs automatically without additional notification at the time of the transaction.
3.3 Auto-Refill ConsentBy enabling Auto-Refill, you expressly authorize Sayvon Limited to charge your saved payment method $500.00 USD each time your credit balance reaches the 200-credit threshold. This authorization remains in effect until you disable Auto-Refill through your account dashboard.
3.4 Disabling Auto-RefillYou may disable Auto-Refill at any time through your account dashboard settings. Disabling Auto-Refill will take effect immediately and will prevent future automatic charges. However, any charges that were initiated before you disabled Auto-Refill cannot be reversed solely on the basis of disabling the feature.
4. REFUND POLICYDue to the digital nature of our Service and immediate access upon purchase to digital credits, refunds are provided under certain circumpstances.
We are committed to customer satisfaction.
If you encounter an issue, please contact us at
team@annaforcreators.com before initiating a dispute.
Exceptions may be made at our sole discretion for:
- 48-hour window: Full refund within 48 hours of purchase, provided no credits have been consumed.
- Partial refunds: Unused credits are refundable on a pro-rata basis at any time upon written request.
- Processing time: Refunds are processed within 5 business days to the original payment method.
- Auto-refill: Auto-refill charges can be refunded within 24 hours if disputed before any credits are used.
Non-refundable cases: Credits already consumed in active AI sessions are strictly non-refundable.
Situations where local consumer protection laws mandate a cooling-off period.
For plans including a Free Trial, no charges will be made if the subscription is cancelled before the end of the trial period (3 or 7 days). Once the trial expires and the one-time payment is processed, our standard refund policy applies.
4.2 No Refunds for Expired CreditsIMPORTANT: Credits that expire after the 60-day validity period are not eligible for refunds under any circumstances. It is your responsibility to use your credits before they expire. We recommend monitoring your credit balance and expiration dates regularly through your account dashboard.
4.3 ExceptionsWe are committed to customer satisfaction. Exceptions to our refund policy may be considered at our sole discretion in the following limited circumstances:
Confirmed technical failures on our end that prevented service access and could not be resolved;
Proven duplicate billing or demonstrably incorrect charges;
Situations where mandatory consumer protection laws in your jurisdiction require a cooling-off period or right of withdrawal.
4.4 Refund Request ProcessIf you believe you qualify for a refund exception, please contact us at team@annaforcreators.com before initiating a dispute with your payment provider. Include your account email, transaction details, and a description of the issue. We will review your request and respond within five (5) business days.
5. BILLING INFORMATION5.1 Payment ProcessorAll payments are processed through our authorized payment processor.
5.2 PricingStandard Credit Pack: 5,000 credits for $500.00 USD (one-time payment). Credits are valid for 60 days from the date of purchase. This pricing applies to both manual purchases and Auto-Refill transactions.
5.3 Transaction RecordsA complete transaction history, including date, amount, transaction type (Manual or Auto-Refill), status, and invoice links, is available in your account dashboard.
6. CHARGEBACKS AND DISPUTESWe encourage you to contact us directly at team@annaforcreators.com before initiating a chargeback or dispute with your payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in immediate suspension of your account pending investigation.
7. CHANGES TO THIS POLICYWe reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of the Service after changes are posted constitutes acceptance of the modified policy.
8. CONTACTSayvon LimitedUnit 2406B, 24/F, Low Block, Grand Millennium Plaza, 181 Queen's Road Central, Sheung Wan, Hong Kong
Email: team@annaforcreators.com
For billing inquiries: team@annaforcreators.com